Purchasing Tickets
Are tickets refundable?
Athens Area Council for the Arts has a no refund policy.
Can I exchange tickets?
The manager on duty may exchange tickets at their discretion in advance of the performance date and if the show is not sold out. Exchanges are only approved when these conditions are met and in extenuating circumstances. In general, AACA has a no refund, no exchange policy.
When should I purchase tickets?
We recommend purchasing tickets as soon as you know you plan to attend an event. Events often sell out days or weeks before a performance and we cannot guarantee availability at any time.
Can I reserve a ticket?
The only way to “reserve” a ticket is to purchase a ticket. AACA can only process a ticket order with payment. You do not have a ticket until you have completed a payment transaction.
What do I do with my ticket I can’t use?
You are welcome to share unusable tickets with friends. Simply tell whomever will be using your ticket to give the door attendee the name of the person who purchased tickets. You are also welcome to call the box office 423-745-8781 and let AACA know who will pick up your tickets.
Where is the box office?
The box office is where ticket sales are transacted at the front reception desk in The Arts Center lobby.
Do I need to print my tickets?
No! Our new ticket management system is contactless, so all you need is the name associated with the order when entering the theater.
What is XCover?
XCover is an optional purchase protection plan automatically offered to patrons by AudienceView, our third-party ticketing service. Because AACA does not administer these funds or the protection offered, we cannot make any changes to protection plans purchased online. Should you need to utilize your XCover purchase, please contact XCover for your reimbursement. Their terms and conditions are linked here in full detail on how to redeem, as well as details for the offering.
Night of the Show
When does the lobby open?
The lobby and box office open one hour prior to showtime.
Can I reserve a seat?
AACA is committed to making events comfortable and accessible for all. Our programs are mostly general admission though there are a few circumstances that allow for reserved seating:
AACA will always reserve seating for patrons with accessibility needs.
AACA Arts Partners may always reserve seats upon special request by calling The Arts Center by 3:00 PM Friday before Friday, Saturday, or Sunday performances and 3:00 PM on the day of performance for other days of the week.
Some events have assigned table seating when patrons may tell us whom they would like to sit with. While AACA cannot guarantee specific locations, we will seat parties together at a table upon request.
What happens if I’m late?
The front doors are locked 15 minutes after showtime for security. Entrance and late seating is granted at the discretion of the house manager. We request latecomers observe theatre etiquette and wait to enter the theater until a break between songs or scenes. If you have questions about when to enter the theater, please ask the staff at the front desk for assistance.
Where do I park?
AACA has a private parking lot and often there is available parking in the Tennessee Wesleyan University parking lot directly across White Street.
What time should I arrive?
Theatre doors open for general admission seating thirty minutes prior to a performance. We encourage patrons to arrive anytime after the lobby opens to provide ample time to view art, collect tickets, and find a spot in line.
Do you have concessions?
Unless an event is catered, we sell concessions before a performance or during intermission. Generally waters, sodas, candy, and savory snacks are available for $2 (cash only) per item.
Bringing Children
Should I bring my child?
The Arts Center is a family-friendly environment. We encourage parents to research events and decide as a family if attendance is appropriate. We appreciate your consideration of the comfort and enjoyment of you and your child(ren) as well as the rest of the audience when making this choice.
Do I need a ticket for my child?
Any patron with a chair needs a ticket. We do provide complimentary admission to “lap children,” or small children who will remain in a patrons lap for the duration of an event.
How do I know if a show is appropriate for my child?
AACA is happy to answer questions to help you decide who is the best audience for any event and we aim to provide as much information as possible to help you and your family make the choice best for you. Any show with mature content will be advertised as such.